Support

Have a question, found a bug or have an idea — write to us. We answer in English and Ukrainian.

Frequently asked questions

How do I cancel my subscription?

The App Store manages the subscription. On your iPhone or iPad: Settings → your name → Subscriptions → Vabyk. Or open https://apps.apple.com/account/subscriptions.

Cancel at least 24 hours before the period ends so the next one isn’t charged.

I changed phones or reinstalled the app — my subscription is gone

Open the subscription screen in the app and tap “Restore purchases” — the subscription is found by your Apple ID.

To use it on your other devices too, sign in with your email: “Settings” → “Subscription”.

Where is my child’s data kept?

Only on your device: age, lessons, collected creatures. We never receive it. It moves to a new phone with the device backup (iCloud).

How do I delete my child’s data or my account?

Child’s data: “Settings” → the child → “Delete data”.

Account (the email for the subscription): “Settings” → “Subscription” → “Delete account”. This doesn’t cancel the App Store subscription.

Or email support@vabyk.com and we’ll delete it for you.